Contents
01 Introduction
Zyncord LLC ("Zyncord," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and our online training services.
Zyncord LLC is registered in Wyoming, USA, and operates from an office in Kirindiwela, Sri Lanka.
02 Information we collect
We collect only what we reasonably need to provide our services. This may include:
- Contact details — such as your name, email address, and phone number, when you enquire or enroll;
- Enrollment details — your chosen level, learning goals, and scheduling preferences;
- Communication records — messages you send us by email, form, or phone;
- Payment-related information — where applicable, processed via our payment provider (we do not store full card details ourselves);
- Website usage data — basic technical information such as browser type and pages visited, where analytics are used.
03 How we use your information
We use your information to:
- Respond to your enquiries and provide the training you request;
- Schedule sessions and send you related materials and reminders;
- Process payments and keep necessary business records;
- Improve our courses, website, and overall service quality;
- Send you service updates and, only with your consent, occasional information about other courses.
04 Why we process it
We process your personal information where it is necessary to deliver a service you have requested, where we have your consent, where we have a legitimate business interest (such as improving our services), or where we are required to do so by law.
05 Sharing your information
We do not sell your personal information. We may share it only in limited circumstances, including:
- With trusted service providers who help us operate (such as payment processors, video-meeting platforms, email or scheduling tools), who are expected to protect your data;
- Where required by law, regulation, or valid legal request;
- To protect the rights, safety, or property of Zyncord, our learners, or others.
06 Cookies & website data
Our website may use cookies or similar technologies to function correctly and, where applicable, to understand how the site is used. Essential cookies are needed for the site to work, while any analytics cookies simply help us see which pages are visited so we can improve. You can control or disable cookies at any time through your browser settings, though some features may not work as intended if you do.
07 Data retention
We keep your personal information only for as long as necessary to provide our services and to meet legal, accounting, or reporting requirements. When it is no longer needed, we take reasonable steps to delete or anonymize it.
08 Data security
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
09 Your rights
Depending on your location, you may have rights over your personal information, including the right to:
- Access the information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information, where applicable;
- Object to or restrict certain processing;
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at info@zyncord.com. We will respond within a reasonable time and in line with applicable law.
10 Children's privacy
Where learners are under 18, we expect a parent or legal guardian to be involved in enrollment and to consent to the processing of the learner's information. We do not knowingly collect personal information from children without such involvement.
11 International transfers
Because Zyncord operates in both the United States and Sri Lanka and uses online tools, your information may be processed in countries other than your own. Where this happens, we take reasonable steps to ensure your information remains protected in line with this policy.
12 Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "last updated" date. We encourage you to review it periodically.
13 Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us:
- Email: info@zyncord.com
- Phone: +94 78 792 8680
- Registered office: 1021 E Lincolnway, Unit #1962, Cheyenne, WY 82001, USA
- Operations office: 101/E, Mailawalana, Kirindiwela 11730, Sri Lanka